SHIPPING

Q	• When will my order be processed?
A	All orders are handled and shipped from our warehouse in Italy. Please allow extra time for your order if processed during the holidays or the sales season. We proceed to order between Monday and Friday. Orders will be processed within 2 - 3 business days from order date and shipped the day after the day of processing. Please note that we will not ship during weekends. Please contact us if you do not receive the confirmation tracking after 7 working days from the day you completed your payment.

• When will my order be processed?

• How will my order be sent?

Shipping methods and delivery time

Shipping method

Cost

Delivery time

Couriers

Super Fast Shipping

Calculated at checkout

3-15 Days

UPS, TNT, GLS, DHL, BRT

Orders will be processed within 2 days of the order placed and shipped the day after the day of processing.

* Please note that these are only shipping time estimates, so ALLFOODPROJECT is not guaranteeing shipping dates.

Please make sure all shipping information is correct. If there is an error and/or missing information, we may contact you to update the shipping information, which may cause delays in the delivery of your order. Delays could also occur due to customs clearance.

The local customs office may request additional documents and time to cancel the package, which could delay the expected delivery times.

Your order can be delivered to you by the local post office or by a local courier. Depending on the area, most of the orders will be delivered by the local postal service, so the package will be received by regular mail. If you are not home at the time of delivery, the postal service can leave a notification card to provide advice on how and where you can pick up the delivery.

There will be no reimbursement agreements made in the event that the parcels are returned for incorrect addresses, incomplete addresses and returns due to unavailability

INTERNATIONAL SHIPPING RESTRICTIONS

At the moment we do not deliver in the following countries:

Faroe Islands
Cayman Islands
US Virgin Islands
Northern Mariana Islands
The British Virgin Islands
Turks and Caicos Islands
Solomon Islands
Falkland Islands
Marshall Islands
Reunion
Bouvet Islands
Christmas Islands
Cocos (Keeling) Islands
Cook Islands
Heard Island and McDonald Islands
Norfolk Island
Sint Maarten
South Georgia and the South Sandwich Islands
United Arab Emirates
Israel
Iraq
Canary Islands
Saudi Arabia
South Africa

TRACKING ORDER

• A shipping confirmation is sent to you by e-mail as soon as your purchase has been sent, which will allow you to monitor your shipment.

TAXES AND DUTIES

• Import taxes, duties and customs tariffs can be charged once the package arrives in the destination country.
These expenses are determined by the customs office of the specific destination.

• The payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Allfoodproject.
For more details on charges, contact your local customs office.

• The payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Allfoodproject.
For more details on charges, contact the local doganile office.

CUSTOMS REGULATIONS

• You are responsible for verifying local postal regulations for items subject to restrictions.

FOREIGN TRANSACTION FEES

• If your credit card account is in a currency other than €, you may be charged an exchange rate different from the one shown on our website.
You may also be subject to a transaction in foreign currency. These fees are determined by the bank's pricing and transaction policies.
We are not responsible for any change that may be charged by your bank or credit card company.
For further details on the foreign transitions commissions, contact your bank.

• Our store prices are shown in your local currency or in €. All transactions will be managed in € via Paypal or Stripe on the payment page.

Q	• Will taxes be charged?
A	The prices displayed on our website are tax-free in €, which means you may have to pay the duties and taxes once you have received your order. Import taxes, duties and customs tariffs can be charged once the order arrives at the final destination, which is determined by the local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, contact your local customs office.

• Will taxes be charged?

Q	• Will my order be eligible for free shipping?
A	Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, on sale and oversized/overweight products. Your order will be shipped using super fast shipping.

Q	• Insured shipping all over the world?
A	100% SATISFACTION GUARANTEE PAY SECURELY WITH PAYPAL PAYMENT

• Insured shipping all over the world?

Q	• Are there any exchange rates?
A	All our transactions are based in Italy. If your credit card is in another currency, your order total will be calculated in accordance with the daily exchange rate on the date the card processes the transaction.

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